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Saturday, September 25, 2010

After Further Review, The ruling on the field stands

Providian Trust decided to adopt a new system in order to make their business more efficient and streamline operations to achieve consistency. This would enhance their core competencies and alleviate customer concerns which could in turn expand their customer base and drive profit upward. An amazing idea in principle, but when put into practice, it can be described as......chaos. Employees were resistant to change and the rollout attempt was dreadful in terms of strategy.

To contrast this phenomenon, lets take a look at the sports world for just one second. I'll spend more time on football since its the greatest sport on the planet (put that oblong thing down, I'm talking about real football with a round ball). If you watched the England vs Germany game, Germany was leading 2-1 when Frank Lampard charged toward the 18yd box and unleashed a thunderous strike. The ball hit the cross bar and clearly crossed the line. The referee waved play on because from his vantage point the ball had not crossed the line. This was at a time where England, who had been dominated for most of that half had snatched the momentum with a first goal. A second would have changed the game but they were denied the goal, and went on to lose 4-1. There have been calls that a microchip be placed in the ball, so that once the ball crosses the goal line, there will be a way of noting that and awarding the goal to the scorer. FIFA (soccer governing body) president Sepp Blatter is very much against this change, whereas the players and many of the fans are for this change. Hence, it will not happen.

In the NFL and College football, plays are run and the ball is spotted by a human being who is standing on the sideline. This person tells us based on his perspective where the ball is supposed to be. Why not put a chip in the ball, and that way we can have technology tell us where the ball should be spotted and if its 4th and inches or 1st and 10. I know I personally would like to see that. Will it happen? probably not. Why? Because some people want to keep the historical traditions no matter how stagnant. A similar case can be seen in baseball with the refusal to expand the use of instant replay.

I bring this up because I am now wondering, when the employees and customers are calling for change, should management make this change in order to continue to satisfy the customers and foster and environment where employees feel they are being heard. The answer to this question should be yes.....or should it?

Sunday, September 19, 2010

I'll Leave the Door Open for You

I'm sure by now many of you have seen your friends checking in on their facebook pages via their iphones. Some of you might have actually checked in too which is pretty cool and all. But lets slow down for just one second and think about it. You have posted pictures of your 1 bedroom/1 bath apartment on facebook, your address is posted on your page as is your class schedule, and where you work among other things. Lets say you then, I don't know, take a trip to the lovely tropical island Seychelles. You check in on your iphone is Amsterdam as you fly over. Now me the ever so clever crook that I am is sitting at my computer and i realize this (this is from my past life. I have changed my ways :-)) while sipping on a beverage. In the words of Stewie Griffin, "Victory is Mine!!!!!!!!!!!!!" Your 50 inch plasma tv, your money and valuable and even your puppy bubbles that Ashley is 304 was supposed to be watching for are all mine!!!!!

Technology is allowing us to do things we never thought possible. Last week I discussed the downsides as far as the impact on the employment of human beings. This week I'm going to talk about the potential for crime and mismanagement. Lets think just for a second about cyber crime. I'm sure by now you have gotten an email from a Nigerian Prince or Princess (I swear I don't know those people lol) whose dad was the king of somewhere but was assassinated for political reasons. He had so many millions that the family needs to move out of the country before corrupt bureaucrats get their hands on it and they want your help and bank account info in order to help in exchange for several millions. Not only is the person falling for this scam a greedy, blithering idiot, but it exposes the negative potential of IT advancements. As technology continues it advancements, many new uses emerge. Counters and remedies for loopholes are not dealt with until a problem is detected. The criminal mind is always looking for people and processes to exploit and that is visible in the area of the world wide web. Cybercrime continues to evolve as the technology evolves, while detection and prevention continues to trail 3-4 steps behind.

Are these acceptable and unavoidable consequences of IT development and advancement? By the way, if you are checking in via your Iphone, just beware of that creepy stalker person who is waiting in the bushes outside CTK because you checked in at mass instead of listening to the sermon. Shame on you!!!!!!!

Saturday, September 11, 2010

I was replaced by a watch??????

We consistently discuss the numerous possibilities that IT presents to the business world. Mrs Fields Cookies in 1987 had a system that took into account a number of factors such as weather and time of day to instruct the store staff on quantity to bake, when to throw them out and so on. In 1987??? Wow. Kinda like discovering fire with the cavemen huh? For something so sophisticated to be in use at that time is remarkable. Now lets fast forward a few years (ok 23 years). Look at all of the things that technology can do for us now. Pandora figures out what I might like to listen to because I type in Sex on Fire by Kings of Leon. Match.com can tell me who I might be compatible with because I say that I love women with a fiery personality and a love for skittles. On a more serious note, some auto companies and factories run completely automated systems because of the advancements in IT that allow us to program these robots and systems. The upside to all this is the convenience that we enjoy as human beings. What about the drawbacks?

Advancements in IT have been significant in the development of the world of business and technology but at what costs? If we continue making processes and systems more efficient, what does that do for human beings? Imagine a world where all things are done with IT. What then is the role of human beings? IT will probably maintain itself and some point (maybe Terminator had a point) so we won't even be needed to maintain it. When then are we reduced to? What jobs will be available to us? What opportunities will we have in the market? We are getting our MBAs now in order to make business decisions using IT. What kinds of decisions will we have to make in 20 years when IT is even more developed? All of our work will be done for us. Imagine sitting at a console with information being uploaded to your brain by a system. I'd never have to read another book again so that might be a plus. But that means teachers are now no longer needed, schools are not needed so construction is unnecessary. The examples are endless. Personally i'd like to still be relevant in the future and not a second fiddle to some pentium 16 or iMac12. A friend just told me a joke but because I want to pass this class I'm going to keep it quiet. Ask me when you see me. So what will work and society look like when IT becomes even more relevant? Care to share?

Thursday, September 2, 2010

What Would It Look Like

Let’s picture this for just a second. A world where we have managed to get 65% of the world population on the internet. What exactly would that world look like? How would we shop? What would we buy and sell? Who would do the buying and selling, and how we these processes be carried out?

The Impact of technology can be seen in the far reaches of the globe. Let me start with a little (well not so little) city called Lagos, Nigeria. In 1999, I would go to my mother's office after class and i discovered this lovely contraption called the internet anew. I had used it a few times but had no real reason to be on it. Mom created my first email address for me, and I immediately discovered chat rooms, online games, and tons of information at my disposal. Not too long after, Cyber cafes began to sprout up. People were going to offer internet services at a cafe for an hourly few which would allow individuals to look up whatever they wanted whenever they wanted. Now naturally when you give people such opportunity, the first thing some people run to is www.#%(&%)$#^).com to watch whatever kinky videos they could find. Most people with an email address have received an email from a Nigerian prince or princess whose parent died and needs to move millions out of the country and will give you 40% for helping him/her move the cash out of the country. On the other side of the coin are people like me who started to look at colleges, applied, reserved accommodation, were notified of my admission and began to plan my trip to LSU using the internet. Now the internet business is an avenue for significant growth as telecommunications companies are now offering a wide range of services to consumers at prices previously unheard of. Cybercrime is thriving, as is the use of this technology for legitimate, innovative and practical uses.

Now I am talking about a city of a few million people. A heavily urban area with its high rises and slums. Now imagine spreading this technological innovation to the monk in Tibet, or the Inuit in Alaska. The aborigines in Australia or the pygmies of southern Africa may not have any use of the tech now. But think about the potential we hold in our hands simply by using the internet. The ability to connect, learn and experience other cultures at the click of a button. The exposure to a wealth of information and diverse cultures would serve all those involved. For some it would be like rediscovering fire. What magic that would be. The internet has a long way to go before it becomes truly a widespread tool across the globe. The possibilities however are endless and are truly a marvel to fathom.